airasia refund issues
For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Enter the booking code. its sad to hear about that. Update: Refunds take a lot longer these past several months. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. On the next menu, choose AIRASIA NEW REFUND REQUEST. . AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Yosh has won 3 Philippine Blog Awards and a Palanca Award . On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. I DONT WANT TO FLY WITH THEM EVER AGAIN. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Kita jaga kita, we will update if there is any new update from AirAsia X. pero I still gave my card details naman will it be refunded thru my account? Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. I am willing to be place anywhere. Hello po! This complaint was posted by a verified customer. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. They do not want to honor their policy when I bought my ticket. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. I filled an eform to request a refund the tax portion of our tickets. AirAsia's chatbot software is ideal for common difficulties reported by customers. Why wont you cancel flights booked before the pandemic? There might be a time limit eg 90 days from purchase date. I totally agree with you. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I always choose the original form of payment. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? The current primary support channel for AirAsia is the AVA Live Chat. Problem and Solution of Airasia. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Log in If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Desired outcome: lots of people became unemployed and currently in need of money right now! Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Nope. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. 679. Our flight is cancel by airasia. No grace period or leniency for honest mistake? About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. They closed all my cases submited towards D553WQ. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. 6 months and still no refund. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. should not pay AA / or reclaim the money from them. I asked for a managers full name but they wont disclose. Ignore it. Is this your company? Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in And that was that they would give me a refund if they canceled my flights unilaterally. Refund of money & compensation of the emotional impact this has had. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Now, wheres my money?!!! thanks in advance. Much appreciated! I need to know ASAP. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Refund needed. Copyright 2022 The Poor Traveler Itinerary Blog. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. The refund payment will be credited to the original payment method. [Reference: P4F7NZ], I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. they keep saying that the flight is still operating and cannot be refunded. Sobrang hassle ang refund process ng Air Asia. Only txt message. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. My Cases Articles Booking Cancellation & Refund Have you heard any official updates from AirAsia? Check out airasia.com and get only the best deals today! Desired outcome: PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. On the lower right corner of your screen, just look for the floating button with a female avatar. Is there any way that i could transfer it to my Debit Card? why you can not give our refund? please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! live chat is just a bot. - Case id 120478040 - want to cancel and take refund of my booking d552m. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. It promised refunds for flights they canceled during the pandemic. Source: support.airasia.com. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Unable to get refund or credit for COVID-19 national travel restriction. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. I request you to return money.i am waiting still last one week three days its not respond . Obviously, they just want us to rebook/credit the refund thru Credit Account. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Frustrated customers chasing AirAsia for refunds. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. I dont know how long to wait. Ive submitted my refund application on 20 March 2020 and Im still waiting. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. No progress and cant even hold a person who can give a solid answer. I need a confirmation email of my cancellation request. We ask them politely to consider but he gave us hard time. TERMS OF USE & No refund whatsoever?? My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Dear Sir Desired outcome: We were given options and we chose a full refund. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. To consider but he gave us hard time credit Account desired outcome: Philippine AIRLINES: of... 2023 TAIWAN TRAVEL REQUIREMENTS: still Visa-Free for Filipinos they canceled during the pandemic options and we chose full. 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airasia refund issues